Returns and Refund Policy

Last updated: 1 August 2026

This policy applies to purchases made directly from WalnutApple. It does not limit any mandatory consumer rights provided by applicable law.

EU, EEA and United Kingdom customers

You have the right to cancel your purchase without giving a reason within 14 calendar days after receiving your order.

To request a return, submit the contact form on our website within this 14-day period and clearly state that you wish to cancel or return the order. Please include your name and order number.

After contacting us, you must send the product back within 14 calendar days. We will provide the return address and return instructions directly after receiving your request.

Return shipping

You are responsible for the direct cost of returning a change-of-mind purchase.

We recommend using tracked shipping. You remain responsible for the parcel until it is delivered to us.

WalnutApple will cover reasonable return costs where the product is defective, damaged, incorrect or materially different from its description.

Return condition

You may inspect the product as you would in a physical shop.

The product must be returned securely packaged and with all supplied components.

We may reduce the refund to reflect any loss in value caused by handling beyond what was necessary to inspect the product.

Refunds

For an eligible cancellation, we will refund:

• the price paid for the returned product; and
• the cost of the least expensive standard delivery option offered for the original order.

Additional charges for express or upgraded delivery are not refundable.

Refunds will be made using the original payment method.

We may withhold the refund until we receive the returned product or until you provide evidence that it has been sent back, whichever occurs first.

Customers outside the EU, EEA and United Kingdom

We do not guarantee change-of-mind returns for orders delivered outside the EU, EEA and United Kingdom.

You may contact us through the website contact form to request a return or exchange. Each request will be considered individually and may be refused, except where mandatory consumer law requires otherwise.

Where a discretionary return is accepted:

• prior authorization is required;
• the buyer is responsible for return shipping, customs charges and import fees;
• original shipping charges are not refundable;
• the product must be returned securely and with all supplied components; and
• tracked shipping must be used.

Damaged, defective or incorrect products

Please inspect your order upon delivery.

Contact us immediately through the website contact form if the product is damaged, defective, incorrect or materially different from its description.

Please include your order number and photographs clearly showing the problem.

Where the claim is valid, we will provide an appropriate remedy, which may include repair, replacement, exchange or refund, as required by applicable law.

Exchanges

Eligible EU, EEA and United Kingdom customers may request either an exchange or a refund.

Exchanges are subject to product availability.

For customers in other countries, exchanges are considered individually and are not guaranteed.

Return authorization

Do not return an item before contacting us.

The correct return address and instructions will be provided directly after your request has been reviewed.

Withdrawal notice

EU, EEA and United Kingdom customers may use the following wording through the website contact form:

I hereby give notice that I wish to withdraw from my purchase of the following product:
Order number:
Product:
Date received:
Customer name:
Customer address:
Date: